Freelancers Union: Worst of the Worst
Freelancers Union, also known as Working Today, offers freelancers health insurance in 31 states. I signed up with them two or three years ago, when the National Writers Union lost its health insurance provider. It seemed like a good idea-- an organization for freelancers, by freelancers, to negotiate good health insurance rates for the group. Ha! I began experiencing trouble with their customer service right away. It was clear that the organization's president, Sara Horowitz, used lots of nice words that had no actual meaning. She wrote to us about their commitment to better customer service and how glad she was that people kept them accountable... then did nothing to improve anything, and ignored our letters. To be more specific, I'll use my current example. They made a math error on my August bill. I had overpaid for two months, and they owed me a refund. Instead, they charged me again. I began politely e-mailing; they refused to acknowledge the problem. They told me to call...